Refund & Returns Policy

Last updated: June 2025

ARTWECRAFT values customer satisfaction and product quality. However, all items are custom-made and subject to the strict terms below.

By placing an order, the customer agrees to all terms in this policy.

1. Custom Products

(Custom 3D Figurines, Custom Photo Puzzles, Custom Mousepads)

All custom products are made-to-order based strictly on customer-submitted photos and details. These items are unique, have no resale value, and are considered final once production begins.

We do not accept refunds or cancellations for any of the following reasons:

• Change of mind
• Incorrect or unclear customer-submitted photos
• Personal preference or subjective dissatisfaction
• Expectations differing from artistic interpretation
• Minor variations in facial features, proportions, or details

Customers are fully responsible for ensuring that all submitted photos and instructions are clear, accurate, and suitable for production.

By placing an order, the customer acknowledges full responsibility for all submitted materials.

Once production begins, all orders are considered final and non-cancellable under all circumstances.

2. No Preview Policy

No design preview or approval is provided before production. All items are produced directly from the submitted order details.

Customers accept that artistic interpretation is required and final results may vary slightly from reference photos.

3. Damaged or Incorrect Items

If your item arrives:

• Damaged during shipping
• Incorrect (wrong item, wrong design, or significant production error)

You must contact us within 48 hours of delivery with:

• Order number
• Clear photo or video evidence

All claims must be supported with valid evidence. Without evidence, claims will be rejected.

If approved after review, we will provide one of the following:

• Replacement of the item
• Refund (partial or full, where applicable)

All decisions are made based on evidence and are final after review.

4. Resolution & Refund Conditions

Refunds are only issued where a clear production fault is confirmed after internal review.

We do not issue refunds for:

• Personal opinion
• Aesthetic preference
• “Not what I expected” claims
• Misinterpretation of product description

All resolution outcomes are determined based on evidence and at our sole discretion.

5. Returns Policy

Returns are not accepted unless explicitly authorized in writing by ARTWECRAFT.

If a return is required, the item must be received and inspected before any resolution is processed.

Unauthorized returns will not be accepted or refunded.

6. Refund Processing Time

If a refund is approved, it will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

7. Likeness Disclaimer

Our figurines are handmade artistic interpretations, not exact replicas.

We aim for a strong resemblance of approximately 80–99%. Minor differences in appearance, proportions, and detailing are normal and not considered defects.

8. Non-Custom Products

(Standard / Ready-Made Products)

For non-custom items, you may request a return or refund within 7 days of delivery if the product is significantly not as described.

Approval requires:

• Clear photo or video evidence
• Return authorization from ARTWECRAFT

Unauthorized returns will not be accepted.

Approved refunds will be processed after inspection and credited within 5–10 business days.

9. Order Cancellations

Orders may only be cancelled within 48 hours of purchase, and only if production has not started.

After this period, cancellation is not possible.

10. Late or Missing Refunds

• Check your bank account
• Contact your card provider
• Contact your bank for processing delays

If still not received, contact us directly.

11. Sale Items

Sale items are final sale and are not eligible for refunds or returns.

12. Exchanges

Exchanges are only provided for items confirmed as defective or damaged.

Evidence is required before any replacement is issued.

13. Shipping Returns

If a return is authorized:

• Customer pays return shipping
• Shipping costs are non-refundable
• Tracking is required
• We are not responsible for lost returns

14. Contact

For refund or return inquiries: artwecraft@gmail.com

Response time: within 24 hours (Monday–Friday)